Refund policy

Return & Refund Policy

We take great pride in the quality and craftsmanship of our fine art prints. Each piece is made-to-order, using premium materials to ensure a museum-quality finish that elevates your space.

🔄 All Sales Are Final

Because each order is printed specifically for you, we do not accept general returns, exchanges, or cancellations once an order is placed.

However, your satisfaction is important to us. If your print arrives damaged or has a production defect, we’re here to make it right.

✅ Damaged or Defective Items

If your item arrives with a manufacturing defect or damage in transit, please contact us within 15 days of delivery. Include a description of the issue and clear photographs showing the problem.

We will work with our print provider to provide a free replacement or refund for eligible issues.

  • Time frame to report: 15 days from delivery
  • Refund eligibility window: 30 days from purchase
  • Required documentation: Photos of the defect/damage

❗ What We Don’t Cover:

  • Buyer’s remorse or mistaken orders
  • Color variations due to monitor calibration
  • Slight cropping or alignment differences due to print size ratios
  • Delays caused by third-party couriers

📩 How to Request a Replacement or Refund:

  1. Email us at haaversonmedia@gmail.com
  2. Subject line: Return Request – Order #[your order number]
  3. Attach at least 2 photos showing the defect or damage
  4. Include your name and shipping address for verification

We’ll respond within 2 business days with next steps.

📍Final Note

All of our fine art pieces are printed on demand and made just for you. We appreciate your understanding of our policy and your support of handcrafted photography designed to inspire, elevate, and endure.